AirAsia and Air Asia X have been fined by Mavcom for keeping processing fees separate from published base fare. – EPA pic, September 10, 2019.
THE Malaysian Aviation Commission has fined AirAsia Bhd and AirAsia X Bhd RM200,000 each for charging credit card, debit card and online banking processing fees separate from their base fare. In a statement, Mavcom said AirAsia and AirAsia X were found to have contravened subparagraph 3 of the Malaysia Aviation Consumer Protection Code 2016 , which requires full disclosure of the final price of the air fare.
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