Taylor Swift’s concert in Singapore for her Eras world tour not only brought joy to thousand of fans but to a particular bus operator from Malaysia.that he earned “about RM25,000 to RM30,000” by providing three trips a day to get Swifties from Kuala Lumpur to Singapore.
He also emphasised the important of delivering excellent service to ensure customer satisfaction and build loyalty. According to him, the passengers mostly inquire on procedures such as ICA and CIQ at immigration, and their concerns about food and restrooms.
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