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Loke said the government lent more weight to KLIA’s performance level based on more reputable and authoritative ranking sources such as Skytrax, an aviation consultancy firm that conducts research and surveys on airlines and airports globally. Transport Minister Anthony Loke He added that the government isn’t being defensive, citing that they’re taking the feedback gracefully and using the feedback as a driving force to be better.
Loke said Malaysia Airports Holdings Bhd is also working on some projects to improve the terminal’s ambience.
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