HSBC plans to axe 82 branches in Britain this year after a drop in footfall across its retail network and a surge in digital banking, the bank said on Tuesday.
A spokesman for HSBC said the bank would aim to redeploy affected staff to nearby branches where possible, adding that customers would see the removal of counter services in some of the retained branches. HSBC said it had begun trials of different branch formats and decided to provide fewer full-service branches in large cities and towns while others focus on providing cash and self-service technology.
"The direction of travel is really quite clear and this is borne out by the reduction in branch usage and increase in digital interaction that we are seeing first-hand," said Jackie Uhi, HSBC UK's head of network.
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