fiasco was bad, you ain’t seen nothing yet. It appears that Maxis is now throttling all Hotlink Prepaid Unlimited users to a measly 512kbps for 4 hours per day.
A user had brought this issue to our attention after getting confirmation with a Maxis customer service representative on WhatsApp. According to the representative, the new “Fair Usage Policy” was introduced due to the Movement Control Order and users will be limited to just. This appears to be applicable to both Unlimited 3Mbps and 6Mbps users.
One of our colleagues had recently noticed that he couldn’t stream HD videos on his Hotlink unlimited 6Mbps plan in the evening. Initially, he thought it could be a network issue but now it is clear that Maxis has been throttling the speed on purpose. To make matters worse, you are still throttled even if you’ve purchased a data add-on. From the looks of it, it’s clear that most users were caught unaware of the new policy. Imagine paying for 6Mbps but you’re only getting 1/12 the speeds from 8pm to 12am.
According to the Hotlink Prepaid Unlimited page, users can expect HD streaming on the 3Mbps plan and Full HD on the 6Mbps option. The supposed 512kbps throttling between 8pm to 12am is not mentioned anywhere on its
alexwnl They want us to pay for a product thats supposed to do one thing for us but doesnt. Thats stealling our hard earn money
alexwnl They should stop using the word 'unlimited' r their lawyers here, that is extremely misleading.
Maxis MaxisListens explain how this is fair
Rt this so everyone can know
FUP jadi 512kbps tu melampau pulak. Kalau 2 mbps boleh terima lagi. Sekurang kurangnya whatsapp dan fb tak la slow...