Grab Malaysia will be piloting AudioProtect, a new safety feature on the ride-hailing app for selected users in Penang and Johor Bahru from next month, the company has announced.
of the app installed, and enable microphone permissions on their device. The AudioProtect pilot will be operational only for users within the designated trial cities, which is Penang and Johor Bahru; if the users travel out of these cities, the feature will be disabled., rides will only have audio recorded when both parties, namely the driver and passenger have enabled the feature. The recording begins when the driver picks up the passenger, and ends when the ride has been completed.
For privacy reasons, users will not be able to access these audio recordings, which will be encrypted and be accessible only to Grab-authorised personnel, low enforcement officials and government authorities in the event a safety incident is reported. The audio recording files will be stored in the user’s device for up to 10 days, after which the recordings will be deleted to vacate storage space if no incident is reported.
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