often read in the media about views, comments or complaints from the public on services provided by government ministries, departments, agencies or local authorities.This is why it is imperative that the government and its agencies look at public complaints in the media seriously.
Civil servants, who provide services to the public, are the medium between the government and the rakyat. Instead of being defensive about it, the authorities and agencies involved should consider public comments and complaints as important feedback, with an opportunity to improve their service by reviewing their existing modus operandi.
I want to propose that every government department establish a dedicated unit to monitor all complaints from the public that appear in the media.
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