Communications and Multimedia Minister Gobind Singh Deo says telcos which have signed the Consumer First Pledge must comply with the proposed General Consumer Code of Practice which prioritises complaint resolution and customer service quality. — Picture by Mukhriz Hazim
The proposed Code underlines, among others, the need for 60 per cent of the complaints received to be solved within three working days; 90 per cent within five working days; and 95 per cent within 15 working days, he said. The seven companies pledged to implement various improvements including providing a more transparent mechanism for users to check the status of their complaints; promoting a more accessible complaint handling process; and enable a fair and reasonable complaint resolution.
Source: News Formal (newsformal.com)
We have summarized this news so that you can read it quickly. If you are interested in the news, you can read the full text here. Read more:
Malaysia Latest News, Malaysia Headlines
Similar News:You can also read news stories similar to this one that we have collected from other news sources.
Gobind: Telcos must honour general consumer code of practice as pledgedPUTRAJAYA (Bernama): The seven telecommunications companies (telcos) which have signed the Consumer First Pledge must comply with the proposed General Consumer Code of Practice which prioritises complaint resolution and customer service quality, said Communications and Multimedia Minister Gobind Singh Deo. Ask telco not to sell our numbers to judi online first. Penalize those errant telcos. They only understand money. Lip service seldoms work with those sharks. Have the rules for 5G networks been published already? Is the country's 5G infrastructure in place already? When will telcos announce their 5G offerings?.. GobindSinghDeo
Source: staronline - 🏆 4. / 75 Read more »
Telcos must honour General Consumer Code of Practice as pledged: GobindPUTRAJAYA: The seven telecommunications companies (telcos) which have signed the Consumer First Pledge must comply with the proposed General Consumer ...
Source: theSundaily - 🏆 25. / 51 Read more »
Muhyiddin's remark on Teoh reflects his own personal views, says GobindThe communications and multimedia minister points out that final decision lies with AG.
Source: malaysiakini - 🏆 20. / 51 Read more »
Malaysia serious on tech talent development agenda: GobindPUTRAJAYA: The Communications and Multimedia Ministry will continue to review all existing initiatives as well as come up with new and pertinent polic...
Source: theSundaily - 🏆 25. / 51 Read more »
Gobind: Telcos must honour general consumer code of practice as pledgedPUTRAJAYA (Bernama): The seven telecommunications companies (telcos) which have signed the Consumer First Pledge must comply with the proposed General Consumer Code of Practice which prioritises complaint resolution and customer service quality, said Communications and Multimedia Minister Gobind Singh Deo. Ask telco not to sell our numbers to judi online first. Penalize those errant telcos. They only understand money. Lip service seldoms work with those sharks. Have the rules for 5G networks been published already? Is the country's 5G infrastructure in place already? When will telcos announce their 5G offerings?.. GobindSinghDeo
Source: staronline - 🏆 4. / 75 Read more »
Telcos must honour General Consumer Code of Practice as pledged: GobindPUTRAJAYA: The seven telecommunications companies (telcos) which have signed the Consumer First Pledge must comply with the proposed General Consumer ...
Source: theSundaily - 🏆 25. / 51 Read more »