He said while additional charges were imposed to prevent drivers from waiting for customers or causing congestion at the pick-up area, it was unfair as most drivers were forced to wait longer for customers to exit the airport.
In a memo issued on Thursday by operator RACG Sdn Bhd, changes were made at KLIA2 with the installation of a gantry at Level 1 whereby drivers must tap their Touch n' Go to enter the pick-up area.The memo also stated that all ehailing vehicles must make a round trip again when the given time period expires, and drivers must ensure that there is at least RM20 left in their Touch n' Go card.
“The management has given a thorough response and has invited us together with the Malaysian Muslim Consumer Association to discuss and exchange views on the best solution for all parties. He thanked the terminal management who had taken measures in response to complaints from ehailing drivers and consumers alike.
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