rather than bring around their physical copies. This led to many Malaysians downloading the MyJPJ app to try it out, only for the app to go down due to high load, with others complaining that they couldn’t log in even after the initial surge due to having previously created a JPJ portal account.
Well, the Road Transport Department has heard your complaints, and will be issuing a fix to the MyJPJ app soon. In a statement by JPJ, they state that they appreciate the constructive criticism that they’ve seen, and have added a number of new features to the app. Perhaps the most important one is a new way to retrieve your user account by keying in your last eight digits of your driving licence.
On top of that, the new update to the MyJPJ app will also add a ‘reset email’ option for users who have forgotten the email used when creating a JPJ account; this will also require you to enter your last eight digits of your driving licence. Similarly, when you create an account on the MyJPJ app now, you will need to also enter your last eight digits of your driving licence as a third security option on top of the two-factor authorisation it currently has .
According to JPJ, these new features will be rolling out in stages from 15 February onwards for Android, iOS and Huawei devices. You can also get in touch with JPJ if you have any other issues or questions by emailing them at
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