Gill Press and her husband Warren bought premium economy tickets for a 13-hour flight from Paris to Singapore in June but were dismayed to find an emotional support dog in their row, seated on the floor.
The couple tried to stick it out in premium economy but in the end moved to the only available seats – in economy class – when the stink from their flatulent neighbour became unbearable, said Gill.SIA had earlier offered the couple KrisShop vouchers worth $200, and then travel vouchers worth $320, but the couple said nothing short of a full refund would do.However, the latest SIA offer settled the dispute.
“It wasn’t about the money in the end. The fight was more about principles and not normalising things that really aren’t normal and acceptable,” she said. Emotional support animals are pets certified by a mental health professional as necessary for the mental health of their owners.
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