Consumers may see contactless shopping as more practical during the coronavirus pandemic, but they also see the lack of contact as eroding human relations, according to a study published on Tuesday.
But consumers have mixed feelings about this and overall “the experience is viewed in a negative light just about everywhere in Europe,“ said Flavien Neuvy, who directs the economic research centre that is a part of bank group BNP Paribas. The surveys were conducted in 15 European countries in November and December using representative samples in each country.
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