Medical professionals welcomed the launch of several official services in a country where mental health remains a relatively taboo subject, but cautioned that unofficial talk lines could do more harm than good.
The National Health Commission said more than 300 hotlines had launched across the country to provide mental health advice related to coronavirus, with support from university psychology departments, counseling services and NGOs. While the number of calls has dropped as other lines opens, the content has become more challenging, Cheng said, noting one caller with chronic depression who had reported suicidal thoughts triggered by the barrage of bad news.Xu Wang, a psychotherapist at Tsinghua University, which is working with the official Beijing city hotline, said a major challenge was working out which callers showed real symptoms of the virus and which were instead suffering from anxiety.
“They leave messages saying they’re exhausted, that they’re scared, ” Cui said. “The doctors don’t know if they’re going to get infected or if their co-workers or going to get infected, and they don’t know how bad it’s spreading.”Medical researchers from Peking University included telephone and internet counseling for healthcare staff, patients, and the public among six key strategies for coping with mental stress over the coronavirus outbreak.
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