AirAsia Brings Back Live Calls For Customer Support

assistance. This means that if you are not satisfied with the company’s chatbot, you can finally talk to an actual person to help resolve your issue.

The company says that the option to connect to a call will be available to guests at the end of their chatbot interactions if the issues are urgent or critical. This includes flights departing within 24 hours or sudden changes to your travel plans for medical reasons or due to an emergency.or the live chat assistance if their situation is not urgent, but regardless, all the help channels, including calls, will be available 24/7.

The carrier also announced that you can now track your refund requests easier now through the Super App and its website with the new “My Cases” tab. However, we’ve noticed this tab has existed for months now, but nevertheless, it does make it easier to keep updated on any progress with your cases.

Superapp ni boleh beli tiket airline lain kan?

Easier transaction to refund request

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