A Hong Kong noodle seller blows his top, and suddenly everyone agrees restaurant service levels have sunk, need improving

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She had returned with a media crew from an online channel to confront the chef after he posted her boyfriend’s photo on social media, saying he doubted the young man was a student because he looked “suspicious” with his curly dyed hair.The video showed him yelling at her: “This restaurant is mine and I have absolute say. I offer the student discount and I can deny it to you. You are just a diner and have no say.

Even veterans in the catering and tourism scene agreed that service levels had suffered, not least because of a manpower crunch. The small shop, with about 24 seats, sells different types of noodles and is run by the brothers and their parents. “There’s a saying that the customer is always right, but I don’t agree with that,” he said. “Why don’t customers try to understand our difficulties – in a small outlet like this, how can we provide hot water to clean their chopsticks?”

“No one does eggs better,” gushed the Hong Kong Tourism Board on its website highlighting the city’s delicacies and popular eateries. He said the overall service quality at restaurants had been declining mainly because of the shortage of manpower, even at high-end eateries, and widespread criticism on the popular mainland Chinese social media platform Xiaohongshu had put off visitors.

Wong estimated earlier that more than 700 restaurants had closed in recent months, amid the trend of more Hong Kong diners heading across the border, and over 400 new eateries had opened. “We ordered a bottle of Australian sauvignon blanc. Shockingly, the waitress brought a Chilean brand, asserting they were the same,” she said.“The terrible service continued when we were abruptly asked to relinquish our seat cushions as they were preparing to close,” she recalled.

Ricky Tam, owner of Uluru, a fusion restaurant in Wan Chai, received glowing praise after he invited students to use his 4,000 sq ft premises for three hours in the afternoon last month and threw in a free drink and a dessert too.

 

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