Go-Ahead won the contract to operate 24 bus routes in Dublin, in April last year, with rollout beginning in September 2018 and completed in March 2019.In July, Mr Boyd Barrett raised the high volume of complaints his office was receiving about the service. The authority contacted him, telling him: “Unfortunately the delivery of certain bus services by Go-Ahead during June was below the target set out in the contract.
The NTA told Mr Boyd Barrett: “In accordance with the terms of that contract the operator is liable to financial penalties where performance is below the agreed targets and the NTA does impose penalties in those instances.”
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