Passport e-gate failures cause delays at UK airports for bank holiday travellers

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Arriving passengers report delays of several hours at major hubs including Heathrow and Gatwick

People queue to check in at Heathrow Airport after British Airways was forced to cancel dozens of flights after IT problems. Photograph: Carl Court/Getty ImagesFailures with passport e-gate systems at UK airports are causing long delays for people arriving into the country for the bank holiday weekend.

“Some passengers may experience delays at immigration due to a nationwide issue with UK Border Force e-gates,” he said. A Home Office spokeswoman said that the Border Force had put in place “robust plans” to deploy officers to minimise disruption and wait times. The spokeswoman said: “We are aware of a nationwide border system issue affecting arrivals into the UK.

 

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