There has also been a significant increase in the number of complaints forwarded to the Ombudsman. Up to June 20, there have been 359 complaints made to the passport office with 90 raised with the Ombudsman.
She told the Irish Mirror: "I find it unacceptable for a public service body to have received 720 complaints directly over 150 to the ombudsman in less than two years. Ms Murphy raised the matter at the Public Accounts Committee to which John Conlan, Department of Foreign Affairs’ chief operating officer said: “We would like our complaints to be much much lower and that's what we're going to strive for.“We've just been so impacted by Covid and how we could operate the offices and run the offices and I accept people got frustrated and more complaints came in.
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