Eir should reassure workers they won’t face discipline for following law

Updates to Eir’s code of practice for complaints in January meant customers could not complain by calling its published customer care number. Photograph: Maxwells

In a Dublin District Court case taken by ComReg, Eir and its parent company, Eircom, pleaded guilty to multiple breaches of the law over its failure to acknowledge customer complaints and provide responses within 10 working days, among other issues. Updates to Eir’s code of practice for complaints in January meant customers could not complain by calling its published customer care number. The training manual further barred staff from giving out the separate complaints number.Have your say: Have cafes and restaurants closed in your area? Do they need help?“My responsibility as general secretary is to make sure that their processes and procedures are applied to members,” he said.

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