Paras, 23, attempted reach Swoop for his tickets refund, but coudn't get reach them through phone or Facebook messenger.Lucky Paras didn’t have to live up to his name to get his money back from an airline. He just approached the problem from a different angle.
Paras attempted to reach Swoop for a refund, but said he couldn’t get through on the phone and didn’t receive a response to a Facebook Messenger note for two weeks. So he found another way to reclaim his money. A customer can launch a plausible dispute if the carrier has cancelled a flight, but not if the passenger did so, said passenger rights advocate Gabor Lukacs. But before initiating a chargeback, consumers should request a refund directly from the ticket seller – via telephone, e-mail, social media or all three.
Customers should be prepared with documents that show proof the flight was cancelled – usually an e-mail from the airline, but a public statement announcing a swathe of cancellations could also suffice – and the date and amount of the credit card charge, Lukacs said. If the bank accepts a chargeback request, the merchant has 30 days to respond for a Visa payment and 45 days for Mastercard, said Eli Waldman of MyChargeBack, a global fund recovery firm based in New York City.
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