WestJet outage ends B.C. woman's dream trip to meet up with best friend of 82 years

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'Mom was so excited, like a child at Christmas counting down the sleeps till the day she was to depart and meet up with her best friend.'

An 86-year-old Kelowna woman will miss out on what could be her last chance to see a palm tree in a tropical location because of the weekend WestJet system outage that continues to impact flights.

Cheryl said because it snowed the night before, she checked the YLW website to make sure the flight was on time. She says the email never came, so she phoned WestJet, but got a recording saying the call volume is high and to try again later. She persisted and finally got through hours later.

 

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