The lack of action reveals a reluctance by the Canadian Transportation Agency to exercise its authority on consumers' behalf, says Air Passenger Rights advocacy group president Gabor Lukacs.
The CTA stance is that a lack of staff typically falls within the airline's control and therefore should result in compensation. Separate from the complaints process, federal legislation grants the agency's enforcement officers the power to investigate companies and individuals it believes have breached the legislation, allowing it to demand documents, search premises and issue fines of up to $25,000. So far this year, fines have been levied for such infractions as posting unclear terms or conditions, failing to explain why a flight was delayed and lacking a permit for a charter flight.
"When I submitted a claim for compensation for the delay and to be reimbursed for the expenses, both were denied because it was a 'safety related issue' and I was offered a $300 e-coupon as a 'goodwill gesture.' I requested my complaint be escalated and appealed, but they have not gotten back to me in over 30 days," Noppe said in an email.
Air Canada's pre-pandemic annual revenue of $19.13 billion. WestJet's annual revenue in 2018, the last fiscal year before Onex Corp. purchased the airline, was $4.73 billion. "This will act as a deterrent to ongoing non-compliance and ensure service providers are solving issues without delay," the report says.
Probably short of working staff…
Because? Because regulator in this case is toothless and highly bureaucrat
They’ve been on hold the entire time.
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