Air Canada cited"crew constraints" and rebooked him on a plane leaving 48 hours after the June 17 flight's original takeoff time.
Air Canada’s response to Farrell's complaint was no outlier. In a Dec. 29 memo, the company instructed employees to classify flight cancellations caused by staff shortages as a"safety" problem, which would exclude travellers from compensation under federal regulations. That policy remains in place. That stance reinforces a decision made July 8 — three weeks before Farrell learned he'd been denied compensation — when the CTA used nearly identical language in a dispute over a flight at a different air carrier. The regulatory panel's ruling in that case emphasized airlines' obligations around advance planning"to ensure that the carrier has enough staff available to operate the services it offers for sale.
Gabor Lukacs, president of the Air Passenger Rights advocacy group, said Air Canada is breaching the passenger rights charter and called on the transport regulator for stronger enforcement.
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Air Canada uses staff shortages as reason to deny passenger compensation claims for cancelled flightsLess than four hours before departure, Ryan Farrell was surprised to learn his flight from Yellowknife to Calgary had been cancelled. Or maybe they are just robbing their customers 🖕 Bring back the unvaccinated workers! No more airline bailouts. cdnpoli
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Air Canada rejects passenger compensation claims, citing staff shortages and safety - National | Globalnews.caIn a Dec. 29 memo, Air Canada instructed employees to classify flight cancellations caused by staff shortages as a ``safety'' problem, excluding travellers from compensation. 😡 When I become your Prime Minister and Air Canada overbooks their flights and blames me like they did my predecessor, I will say 'mmmm, I love capitalism.' 'Safety ' is their default,govt let's them get away with that so ,why not use it?
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Air Canada denying passenger compensation claims for staff shortages, citing safetyLess than four hours before departure, Ryan Farrell was surprised to learn his flight from Yellowknife to Calgary had been cancelled. WestJet is doing the same. 2022. Flights are being cancelled world wide. Must be nice to screw over your customers citing BS saftey concerns caused by your own negligence.
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Air Canada denying passenger compensation claims for staff shortages, citing safetyMONTREAL — Less than four hours before departure, Ryan Farrell was surprised to learn his flight from Yellowknife to Calgary had been cancelled.
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Air Canada denying passenger compensation claims for staff shortages, citing safetyLess than four hours before departure, Ryan Farrell was surprised to learn his flight from Yellowknife to Calgary had been cancelled.
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Air Canada denying passenger compensation claims for staff shortages, citing safetyLess than four hours before departure, Ryan Farrell was surprised to learn his flight from Yellowknife to Calgary had been cancelled. Send your bill to a Liberal Since AirCanada should go bankrupt anyhow (and without taxpayer bailout would already have) due to gross incompetence, this just adds fuel.
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