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Posts and photos of snaking lines and bulging terminals at airports in Toronto and Montreal plastered social media over the past few days, as passengers vented their frustration about late takeoffs and customer service in a throwback to scenes of post-pandemic airport chaos a year ago. Air Canada pointed out that the air travel sector is now in the throes of its summer peak, with 140,000-plus customers boarding the airline’s planes daily.
“There’s a lot of people flying, planes are full, and there’s there’s very little operational reliability or operational backup,” Gradek said.
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