After nearly three decades on the job, Lall was ready to throw in the towel as she found herself buried under inescapable patient-related paperwork that often cut into precious family time.
Physicians, Lall said, are expected to update patient charts, fill out medical forms, provide sick notes and provide specialist referrals.The administrative burden would often take her up to two hours per day. Ontario’s Medical Association has estimated family doctors spend 19 hours per week on administrative tasks, including four hours spent writing notes or completing forms for patients.
The AI Scribe program — which is run by OntarioMD, the digital technology arm of the Ontario Medical Association — allows doctors to choose from a handful of tools that act as a note-taking assistant during a patient visit.Patients who give consent have a routine conversation about their ailment with the physician, while the doctor verbalizes their thoughts during the physical exam. The AI Scribe software is able to create and process a real-time transcript during the appointment.
If the physician is unhappy with the note, Lall said, they can ask the AI model to regenerate the information or add more detail to any one of the categories. While the tool has some imperfections, she said, the improvements have been noticeable over the 10 months since she began using it. “We’re doing it in a very measured way so we can look at those results and see that the impact is there,” Deputy Premier Sylvia Jones told Global News. “Anecdotally, patients really appreciate it. Clinicians are seeing benefits.”
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