naking queues, cancelled flights and lost suitcases have been the story of air travel this year, but passengers with disabilities say they are falling through the cracks of the, with some saying they feel humiliated as they’re forced to stand or sit on the floor waiting for wheelchairs.
“Once we left the plane door, we were just stuck there, there wasn’t even a chair to sit on, so we had to sit on the floor while Simon stood,” Maisie said. At this point, the family spotted a wheelchair nearby, but when they went to take it for Simon, an airport worker told them he could not use it because it was not owned by the company that Thai Airways contracted to assist passengers requiring wheelchairs. He sat in it anyway.Finally, after more than an hour of waiting, an assistance worker returned to them with a wheelchair.
A Sydney Airport spokesperson stressed that airlines are responsible for their own wheelchairs and the process surrounding allocations for passengers.
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