Telstra outage forces Aboriginal health clinics to temporarily shut and causes 'frustrating' disruptions at regional councils

Organisations including Aboriginal health services and regional councils in SA have been unable to function due to a nationwide data outage affecting some Telstra customers. Telstra said it was still working to fix the outage, which has been a "complex issue to resolve".

Yadu Health Aboriginal Corporation in Ceduna, on the west coast of South Australia, is one of the organisations impacted. "We've had to cancel diabetes educators because we're unable to access their bookings and phone numbers for clients, so the list is quite extensive." "At the beginning we didn't know anything, I was pushing them for information about what was going on.

"Unfortunately Telstra are very blasé at this stage, which is extremely annoying ... as a health organisation we would've thought we were a priority," Mr Prideaux said.Berri Barmera Council chief executive Tim Pfeiffer said the three regional councils covering the Riverland — which also include Renmark Paringa and Loxton Waikerie — had been unable to access important data systems needed to perform critical functions for the past fortnight.

"When we can't actually determine whose plot is whose in a cemetery, you can only imagine the sort of diabolical situation that could potentially lead to," Mr Pfeiffer said. "This is not just our data, this is our community's data, and when we as a council and they as a community don't have access to that, it has broad ramifications."

"We're sincerely sorry for the impact this issue has had on our customers and their residents," the statement said.

Source: Healthcare Press (healthcarepress.net)

Yadu Health Aboriginal Corporation Berri Barmera Council Nunyara Aboriginal Health Service Simon Prideaux Cindy Zbierski Tim Pfeiffer

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