One-in-four Australians who phone the tax office are being connected only to have their calls rejected without the option of joining the queue or agreeing to a callback.
Before being rejected, callers received a recorded message stating “our service is currently experiencing peak demand and we are unable to answer your call at this time”. “It is important to note that the number of calls blocked does not represent the number of unique clients blocked. When call blocking is applied, clients tend to attempt to call multiple times in quick succession.”
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