Qantas apologises to woman after initially refusing to cover cost of wheelchair left broken after flight

has apologised to a woman who was left "absolutely disgusted" after initially being refused compensation from the airline that left her wheelchair badly damaged.

Australian writer and disability activist Zoe Simmons wrote on social media that following a recent flight she was returned her wheelchair with a left brake that was "no longer working".Zoe Simmons says she's been forced to replace her wheelchair after a recent Qantas flight. Faced with having to buy a completely new wheelchair, Simmons hoped Qantas would assist in covering the cost, which can range from hundreds to thousands of dollars.

"Airlines do not accept responsibility for minor damages to the brakes, wheels, and handles of your wheelchair. Therefore, I am unable to offer you any financial settlement in this matter," an initial email to Simmons from a Qantas customer service representative said.The young Aussie journalist and disability advocate says Qantas' response "is not good enough".

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