Straight up, he asks the woman he is speaking with to confirm he is from the bank by cross-checking the phone number he is calling from with the number written on the back of her card.Scams using "spoofing" software to make a call appear to be coming from a particular company or organisation are on the rise.In reality, the man is awho is using "spoofing" software to make it appear the call is coming from Westpac's number.
The text in the actual message sent to the woman's phone does not exactly match what the scammer is asking for. The scammer politely says he understands and asks her to call him back "even on the same number" he has called on. In this case, no money was lost to the scammer as Westpac detected the suspicious transaction before any funds were sent.
"These scams are incredibly challenging to detect because from the customer's perspective, they appear to be getting a call from say Westpac, when in fact, it's a scammer posing as a member of our fraud team calling from a completely different number.
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