Once upon a time Qantas had a peerless reputation. How did things go so wrong? | Van Badham

‘During the pandemic, Qantas received $2bn of bailout money from the then Morrison government. But management did not maintain jobs and instead sacked unionised ground staff.’‘During the pandemic, Qantas received $2bn of bailout money from the then Morrison government. But management did not maintain jobs and instead sacked unionised ground staff.

Once upon a time, Qantas’s reputation for quality was such that it drove a major plot point in a Hollywood movie. In 1988’s Rain Man, Tom Cruise is obliged to drive his autistic brother on a life-changing journey across America because the only airline Dustin Hoffman’s character will fly is the matchless – and unavailable – Qantas. So shamed were other airlines by the comparison, theyLocal audiences cheered the scene when that movie came out.

Understandably, frequent flyers are not risking lost hold luggage and are travelling with carry-on items, for which there is not enough room on packed flights. It transforms every Qantas boarding experience into a game that combines sardines and Tetris in the worst, most unpunctual way. The government demanded no equity in exchange for its largesse, and Qantas management gave no reassurances, either – not about jobs, routes, services or quality. While milking the taxpayer teat for two-thirds of the value of the company, Qantas management did not maintain jobs.

Alan Joyce

It’s a disgrace. vanbadham you have been very restrained in your criticism. The fact is Qantas has simply reduced actual as opposed to contracted services believing most passengers have no choice. Unfortunately many are making a choice; Qantas may not recover.

I guess they paid the wrong person 100 million dollars.

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