When the NBN rollout accidentally skipped Martin Bugeja's house, his ADSL was cut off and he was told he'd have no home phone or broadband for almost a year; all because no-one could sort out the paperwork.
Bugeja's broadband saga actually began back in 2013, when the paperwork for his TPG ADSL service in suburban Sydney mixed up the street name meaning his house didn't appear on Telstra's maps. This meant his home was overlooked this year when the NBN came down his street connecting premises to HFC cable.Dominic Lorrimer
Meanwhile, Bugeja received several warnings in the mail that his home phone and ADSL broadband would be cut off at the end of July, because the other address — where Telstra and NBN Co mistakenly believed he lived — was reaching the end of its 18-month migration window. TPG repeatedly assured Bugeja that his connection was safe and the incorrect address had been fixed. But, come the end of July, his line went dead."You don’t know whether to laugh or cry when you find out that others think your home doesn’t exist," Bugeja says. "I estimate I've burned two full weeks of my time trying to sort this out over the last 18 months.
"TPG could not get our address correct despite many calls and emails and also providing physical proof multiple times, with utility bills, that we actually lived at our address."
they're not the only ones that are still waiting for the nbn, Abbotsford is scheduled for June next year, in Coffs Harbour they've had fttp for at least 3 years now :)
We used to fix these at Telstra in the continuity work space until NBN axed it. Took a week, two tops, to get an address created and a LOCID and PRI created and assigned. Poor form, NBN_Australia
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