McDonald's restaurants across Australia have begun to re-open after systems were impacted across the country as well as in New Zealand, Hong Kong, Japan and the UK.
It started around midnight local time during a configuration change and was close to being resolved about 12 hours later, the Chicago-based company said. In December, McDonald's announced a multi-year partnership with Google that will move restaurant computations from servers into the cloud. The partnership is designed to speed up tasks like ordering at kiosks and to help managers optimise staffing.
The outage appeared to be affecting point of sale systems, as well as the systems used within the store to transmit orders.One McDonald's worker in Sydney who spoke to 9news.com.au confirmed that their screens had shut down and staff at the restaurant were taking orders in cash.Another store in Bondi Junction reported at 6.50pm that their systems were working again, but other stores were still down.
In Hong Kong, the chain said on Facebook that a "computer system failure" knocked out orders online and through self-serve kiosks.
Source: Tech Daily Report (techdailyreport.net)