Majority of Kids Helpline calls unanswered, Victorian inquiry finds

lockdowns has revealed the state's Kids Helpline was unable to answer nearly 66 per cent of calls for help during the pandemic.tried to contact the service last year, a 20 per cent increase on 2019 levels, but counsellors could only respond to 46,000 requests.

Kathryn Mandla from Your Town, which looks after the Kids Helpline, told the inquiry there is inadequate funding."The longevity of lockdown measures in Victoria, the uncertainty around education and increased restrictions had a major impact on demand," Ms Mandla said."We have been asking governments for additional funding for our kids helpline service," she said.

123,000 Victorians tried to contact the service last year, a 20 per cent increase on 2019 levels, but counsellors could only respond to 46,000 requests.

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