, Australia and New Zealand’s national identity and cyber support service, says telecommunications products are in the top three items the service sees involved in identity fraud – along with credit cards and loans.
But Border saw Middleton’s parcel was headed to “an address we knew had nothing to do with Emily,” so he delivered it to her place of work. But after contacting her family and the provider, it became apparent a false account had been set up under her name.“Every day, a criminal’s intention is for you to be the last one to find out a fraudulent account has been opened in your name,” Sanabria says.
Since this often involves in-person interactions at banks and telecommunication stores, it can prove even more difficult for people in remote areas to get their issues resolved – and when a case goes unresolved, Sanabria says, the person is more likely to be re-victimised. Australia Post says it is proud of the important role it plays in keeping communities connected across the country, ‘particularly in regional towns, where the post office acts as a community hub and so much more’.Despite there being “lots of balances and checks” when scanning parcels, Border suggests it is technology that has created many of these identity fraud problems in the first place.
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