Financial counsellors say a Kimberley woman has set an important precedent after winning her case against a funeral insurer accused of targeting vulnerable Indigenous communities.ACBF, which has since re-branded as Youpla, signed up dozens of people in the Kimberley to its funeral insurance plan
Michelle Rex, who lives in Djarindjin about two hours north of Broome, signed up following a door-knock by ACBF representatives in 2007. "It is unlikely she would have understood the true nature of the plan and the obligations it imposed … ACBF's conduct was misleading, deceptive and unconscionable," the determination reads.
Ms Rex said she was over the moon with the outcome and hoped her case would set a precedent for other people in the Kimberley who had launched their own complaints with the provider.She said she hoped to put the funds toward building a safe space in Djarindjin for people with mental health issues.
Unconscionable. There's no other word more fitting. 😠
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