It may be a change in posture, tightening of the jaw or rubbing the neck, but security expert Scott Taylor can see the signs of frustration and anger that lead to violence.
The clenching of fists or jaw and self-pacifying gestures such as suddenly rubbing or scratching arms, neck or head also indicate rising frustration, Taylor said at a free training session on conflict de-escalation in venues organised by the Night Time Industries Association. But industry figures say the recorded data does not paint the full picture, with many incidents not reported to police.
Taylor said many night-time workers treat conflict as “sadly part of the job they need to deal with” and do not report incidents to the police because they do not want to be caught up in any court process. “Most of the time it’s due to approaching intoxication or their attitude and behaviour whilst trying to gain entry into the venue,” he said.
Taylor said he did not consider Sydney’s nightlife to be unsafe, “but I do believe we are far less aware than we were – device-centric and less interpersonal skills – so conflict escalates prior to a large number of people being aware.
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