But the supermarket giant says it has simply altered its process to mirror how its retail rivals process online payments.
Previously Coles customers would simply provide debit card details to pre-authorise the order and withdraw funds when it is packed and completed. The new system creates a backlog of refunds if a particular item isn’t in-store, a shopper has claimed.“After eight years of shopping online with Coles every week, you change your payment process to prepayment,” one customer said in a post on Facebook.
“In households that live week-to-week, this means you don’t have the money to pay for your following week’s shop a week earlier. Very disappointed customer. I’m not the only one who feels this way.” But Coles has said the system has the opposite effect, making it easier for customers to track their budgets days in advance.Source:Supplied
Simple solution dont be a lazy ass and get of the couch and go into the store a shop you used to do it and dont use the piss poor excuse that you dont have time just put your phone down and there is the time it will mean you will have to actualy be manual
Shame on you Coles and just go in and buy the groceries in person.
Classic duopoly situation, no competition so you increase prices, remove features because there's no other option. Match your competitors gouging. acccgovau
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