“We’re doing a lot of work understanding the applications and how they work,” Mr Kanagaratnam said.
Part of that customer care is finding a way to keep support channels open since the call centres in the Philippines and India are also being impacted by the pandemic. “All providers are required to publish their financial hardship policy on their website, including guidance on how to apply for assistance, and we strongly encourage anyone having difficulties paying their bills to ask for help,” Communications Alliance CEO John Stanton said on Thursday morning.
While telcos are trying to serve the customers they already have, the Labor Party is calling for rebates to help the small portion of people who aren’t on the NBN get connected so they can also access vital services. “At a time when broadband has become a critical link between students, parents and their teachers, action is needed to ensure no child is left behind,” the two shadow ministers said in the statement.
“Eligible households would ideally be identified by schools, and local community and welfare organisations,” the pair said.
No! I had to pay for the stupid shit and I didn’t want it!! Now your saying people who want it can get it for free? No! Enough with the stupid handouts
Not sure free NBN will work as none of us has working internet (really slow) thanks to Malcom Turnbull who chose the cheap version
So... free NBN hey How about the vast areas withOUT the NBN? Will there be free mobile data packages as well
The age of entitlement- lets just make everything free and continue to work less. The government will just pay for it all. Ask Greece how that worked out for them?
Tony and Malcolm did a fantastic job destroying the NBN!
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