American Airlines’ CEO Robert Isom has said the airline – the world’s largest – will implement new measures, including an advisory group, afterThe removal caused outrage, and three of the passengers involved in the January incident – who were not seated together and did not know each other – sued the carrier. They said in a statement that “American Airlines singled us out for being black, embarrassed us, and humiliated us”.
“I am incredibly disappointed by what happened on that flight and the breakdown of our procedures,” Isom wrote. “We fell short of our commitments and failed our customers in this incident”.
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