My job mainly involves working with suppliers. Most of the relationships I have developed are pretty good. But one organisation really pushes it. They are inconsistent with their communication, make promises they can’t keep and will do anything to avoid admitting they have made a mistake – which is far too often.
This email may be a one-off payment, but it’s not a one-off instance of fault shirking. It’s not an exception, but part of a long pattern of behaviourI won’t cover the ins and outs of this business relationship because I don’t want to risk your anonymity. There may also be legal aspects to this arrangement that are best left for a lawyer. I can, however, give my opinion on whether you’re being too sensitive: not at all.
But, goodwill isn’t an item on a shelf; it exists in something like an internal reservoir - we don’t have to use it, but it’s available to us at any time. goodwill that can strictly be used just once – like an autoinjector slammed into someone’s leg to relieve the symptoms of anaphylaxis – isn’t goodwill at all.They’re using “gesture of goodwill” because that’s how the idiom goes, but it seems to me they’re actually talking about “a demonstration of patience”.
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