The Australian Competition and Consumer Commission [ACCC] said on Friday it had received hundreds of complaints from customers who were given "flight credits" rather than cash refunds from Qantas for flights grounded due to COVID-19 travel restrictions.Following "weeks of pressure" from the ACCC, Qantas wrote to customers this week to "remind" them they had the option of a refund and has also made it easier for customers to use their flight vouchers.
The ACCC said it believed information Qantas sent to customers between March 17 and May 31 did not adequately inform them they were entitled to a refund for cancelled flights. In some cases, Qantas may have encouraged customers to cancel bookings in order to receive a flight credit when many would have been entitled to a refund.
I also didn’t want a credit, I wanted my frequent flyer points reinstated but trying to reach someone Qantas to make this request has been so difficult. I’ll still keep trying but maybe I should go to the ACCC for action. QFFpoints cancelledholiday
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