Qantas will begin making remediation payments of $225 to $450 to customers after settling its flight cancellation lawsuit with the ACCC.
Qantas’ ghost flight scandal centred on the airline’s sales of tickets for flights that had already been cancelled, failure to adequately notify customers of cancellation, and its offering of flight credits with an expiry for trips impacted by Covid-19. “Today represents another important step forward as we work towards restoring confidence in the national carrier,” Ms Hudson said.
Compensation Scheme Alan Joyce Flight Cancellation Gina Cass-Gottlieb Remediation Payments Vanessa Hudson James Dowling Ghost Flight Ben Clark Carbon Emissions Aaron Francis Legal Action Alleged Flight Cancellation Cancellation Notifications Flight Cancellation Policy Qantas Remediation Process Consumer Commission Federal Court Alternative Flight Arrangements Courtney Gould Flight Sale Allegations National Carrier Flight Cancellation Misconduct Newswire-Business Flight Credits Flight Cancellation Lawsuit
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