This article explores why raising concerns about team performance can sometimes lead to a defensive response, with colleagues focusing on the messenger rather than the message. Using the example of Chris, a well-liked team member who faces backlash after pointing out late performance reports, the article delves into the psychology behind this phenomenon and offers insights for navigating such situations.
When you try to raise a concern about the way your team is functioning, you may find that the conversation suddenly turns into an attack on you. Here’s why “doing the right thing” can provoke a defensive response where people dismiss your message and focus instead on you, the messenger.Chris, who worked on a service delivery team at a large NGO, was well liked for his optimism and great sense of humor.
Timothy O’Brien is a Lecturer in Public Policy at the Harvard Kennedy School, where he is Faculty Chair of theAccelerate your career with Harvard ManageMentor®. HBR Learning’s online leadership training helps you hone your skills with courses like Difficult Interactions. Earn badges to share on LinkedIn and your resume. Access more than 40 courses trusted by Fortune 500 companies.
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