Taco Bell will double down on using artificial intelligence to take drive-thru orders — despite some of its rivals moving away from the technology. The Mexican fast food chain’s p…
Taco Bell , which has 7,400 locations nationwide, has already deployed AI at more than 100 outposts in 13 states — resulting in what the parent company says is more efficient and quicker service, improved order accuracy, shorter wait times and bigger profits.
Taco Bell’s expansion comes on the heels of McDonald’s halting its AI-powered automated drive-thru pilot program this week at more than 100 locations after a series of customer complaints about receiving incorrect items.Notable errors included an order mistakenly adding nine sweet teas and another where an ice cream cone came with unexpected bacon.
The Chicago-headquartered fast food giant initiated the program in collaboration with IBM two years ago, testing it at select franchise locations. “While there have been successes to date, we feel there is an opportunity to explore voice ordering solutions more broadly,” said McDonald’s USA Chief Restaurant Officer Mason Smoot In a memo obtained by Restaurant Business magazine.IBM said that while McDonald’s is reevaluating its automated order-taking plans, they would continue collaborating on various other projects.
Artificial Intelligence Fast Food Mcdonald's Taco Bell
United States Latest News, United States Headlines
Similar News:You can also read news stories similar to this one that we have collected from other news sources.
Taco Bell to expand AI tech at drive-thrusYum! Brands on Wednesday announced it will be expanding its artificial intelligence-powered voice technology at hundreds of Taco Bell drive-thrus across the U.S.
Read more »
Your next Taco Bell drive-thru order might be taken by AIYum! Brands, which operates Taco Bell, said it was rolling out Voice AI to hundreds of restaurants by the end of the year.
Read more »
A major change is coming to Taco Bell drive-thrusThere may soon be one fewer person standing between you and your Cheesy Gordita Crunch.
Read more »
A major change is coming to Taco Bell drive-throughsThere may soon be one fewer person standing between you and your cheesy gordita crunch.
Read more »
Taco Bell’s drive-thru AI might take your next orderTaco Bell parent company Yum! Brands aims to bring its “Voice AI” technology to “hundreds” of Taco Bell stores by the end of the year.
Read more »
A big change is coming to Taco Bell drive-thrus across the USA big change could be coming to the way customers order at their local Taco Bell drive-thru.
Read more »