J.D. Power's '2024 North American Airport Satisfaction Study' revealed Minneapolis–Saint Paul International Airport as the top-rated mega airport for customer satisfaction, followed by Detroit Metropolitan Wayne County Airport and Phoenix Sky Harbor International Airport.
Traveling through an airport to catch a flight can often be a busy and chaotic time for many passengers. Some airports, though, can make the experience more enjoyable – or at least easier – than others.According to J.D. Power ’s "2024 North American Airport Satisfaction Study," 60% of North American air travel passengers it surveyed indicated that they enjoyed their airport experience to some extent.
1 ranking "acknowledges the work and focus of all airport employees and our partners who ensure our airport facilities, services and hospitality are maintained at the highest levels and exceed travelers’ expectations." Detroit Metropolitan Wayne County Airport’s score was just 28 points lower than Minneapolis'. Roughly 800 flights by 17 airlines take off from the airport each day.
Airport Satisfaction J.D. Power Customer Satisfaction Travel Experience Minneapolis-Saint Paul International Airport
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