Almost 700 customers of the San Diego Public Utilities Department had money wrongly withdrawn from their bank accounts in recent days, as city officials acknowledged the latest blunder in a long-ru…
Almost 700 customers of the San Diego Public Utilities Department had money wrongly withdrawn from their bank accounts in recent days, as city officials acknowledged the latest blunder in a long-running series of missteps for local ratepayers.
City officials blamed the errors on a contractor and said all of the incorrect billings had been resolved. The news release did not say how much money was wrongly taken from customers who signed up for the auto-pay service.The billing error is only the latest in a years-long history of improper charges and other billing headaches imposed on San Diego water users.found that meter readers had figured out how to bypass required accuracy checks.
“I have not been in the house. There’s no water in the house, but the bill is about $4,000,” Morrow said in an interview this week. “I have sent them emails. I have tried to call them. You can’t get them on the phone.”bills stretching into the thousandsMost of them had had their bills suspended as a result of anomalies reported in their water usage, only to receive whopping invoices months later.
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