'If it’s a normal cost of doing business — such as maintaining a service network if you offer, you know, a networked service — then that’s what your base price needs to include.' Column by Davidlaz:
Sherwin-Williams has quietly added a 4% ‘supply chain charge’ to its paint. It’s the latest business to hide a price hike with extra fees.about how paint company Sherwin-Williams is among the latest businesses to adopt this misleading practice, adding a 4% “supply chain charge” to people’s bills at the cash register.
“Businesses are pulling a bait-and-switch on consumers when they refuse to disclose the full charge for a product upfront,” she told me. Which is to say, the company is either double dipping or it’s charging a deceptively low list price for its basic service and then making up the difference with an added fee.Kellogg’s Special K Fruit & Yogurt cereal features berries on the box yet contains no berries. This is OK despite laws against deceptive marketing.
“I only saw the total price on my credit card bill,” he said. “For months I wasn’t even aware of the cost recovery fee.” It’s hard not to get a sense that Brinks anticipates some people will do the math and feel cheated, and has taken the initiative in empowering service reps to smooth things over, albeit temporarily.Column: Renew your service or we’ll trash your credit score, Spectrum tells ex-customer
“The cost recovery fee is charged by the company to fairly recoup a portion of such fees,” she told me.
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