The increase is exacerbated by the pandemic and the types of calls have shifted from utility and rent help to requests for shelter.
ARIZONA, USA — Communities across the state are scrambling to help an ever-growing, ever-changing homeless population.
"People are calling us about their housing instability situations, their food insecurity, health insurance needs," said Ty Rosensteel."Housing crisis doesn’t happen just during business hours. Being able to be available 24/7 is really important." The dramatic increase is exacerbated by the pandemic and the types of calls have shifted. Data shows that in the past, most calls were for help with utilities and rent.More people are calling about information and referrals for emergency shelters as more and more people find themselves on the brink of homelessness or already experiencing homelessness with nowhere else to go.
Providers hope 211 can be a lifeline that helps sort out confusion where people can and can't go for help - and prevent homelessness altogether. Call takers are trained to try and divert people to resources before they become homeless.
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