The 988 Suicide & Crisis Lifeline is now routing calls based on location, ensuring individuals connect with trained mental health professionals closer to their current whereabouts. Previously, calls were routed by area code, which could lead to connections with counselors far away from the caller's actual location.
Whether political discourse has you stressed, you're going through a tough breakup, or you're struggling with dark thoughts, help is just three numbers away.The 988 Crisis Lifeline is a simple number you can call or text at any time to be connected with a trained mental health professional.However, whoever picks up the phone when you call is shifting closer to where you are calling from.Since its launch, 988 has been a lifeline for many.
However, since September 17 for T-Mobile and Verizon users, calls have been routed based on your physical location, not just your area code using cell phone tower data to approximate a caller's location.She says more carriers like AT&T will be switching over to this system soon.While the technology isn't perfect, especially along state and country borders, Ngamsombat says it's a big step forward in ensuring callers get the right help when they need it.
988 Crisis Lifeline Mental Health Location Routing Suicide Prevention Crisis Support
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